0   items
#
£ 0,00
Your basket is empty
Core exchange
When you purchase a spare part marked “core part” you have to pay a core charge in addition to the price of the spare part itself. According to European legislation, the core charge is the amount that the manufacturer requires as a deposit to guarantee the old spare part is returned for remanufacturing. The core charge is refunded when the old spare part is returned. Core charges only apply to items produced in the European Union. The amount of the core charge is determined by the supplier of the spare part. Therefore, the same part provided by different suppliers can have different core charges or may have no core charge at all.
A core charge of £ 28.47 (incl. 20% VAT) is NOT included in the price and will be refunded to the customer when the old part is returned
Simple return procedure
Autodoc GmbH (Retoure - Lager R)
Rhinstraße 132
12681 Berlin
Germany
8 weeks
How does it work?
  • You pay for the new part and the core charge.
  • You receive the new part.
  • You prepare the used part for shipment (drain the fluid from the part, if any; this requirement does not apply to batteries).
  • You make the request for the return of the used spare part in your personal account at Autodoc.co.uk or using the form at the bottom of this page.
  • The used spare part should be placed in the box you received the new one in. Enclose the invoice that you received after placing the order. This will speed up the processing of your request.
  • You have to send the old part in proper condition to the following address:
    Autodoc GmbH (Retoure - Lager R)
    Rhinstraße 132
    12681 Berlin
    Germany
  • We send the used spare part to the manufacturer for examination.
  • Processing of the return generally takes 6–8 weeks from when the returned spare part arrives at our warehouse. We will inform you of the results of the examination.
How soon does the used core part need to be sent back?
The used core part should be sent within one year from the date of purchase of the new core part.
How will the сore charge be refunded if the examination result is positive?

We will refund the core charge in the same way as you made the payment, or by crediting it to your Autodoc.co.uk deposit account.

What happens if the examination result is negative?

We will inform you that the сore charge cannot be refunded. We will store the examined core part for 2 months at our warehouse. The spare part can be returned to you if you request it (The part will be sent back to you at Autodoc’s expense). After 2 months of storage, the spare part will be disposed of.

What is the return policy?
  • Shipping of a used part is made at the expense of the customer.
  • Even if the order includes the Safe Order option, the customer has to cover the delivery cost of returning the used core part. If the customer does not provide the manufacturer with an old spare part, the core charge will not be refunded and will be retained by the manufacturer as compensation.
  • If the used spare part has severe damage or cracks in the housing, the core charge will not be refunded.
  • If a used part of a different category is returned, the core charge will not be refunded. For example, if an alternator was purchased but a starter was returned instead.
  • To have the core charge refunded you can send a similar item purchased from another manufacturer. For example, if a BOSCH brake caliper is purchased and a TRW brake caliper is returned.
  • If the specifications (e.g. power) of the new spare part do not match those of the old part, you need to check with the manufacturer whether it is possible to return such a part. You can do this through the support service: [email protected]
What categories contain core parts?
Brake Caliper
Alternator
Starter
Drive Shaft
Compressor, air conditioning
Hydraulic Pump, steering system
Steering Gear
Charger, charging system
Injector Nozzle
Injection Pump
Starter Battery
Distributor, ignition
Clutch Disc
Clutch Pressure Plate
EGR Valve
Nozzle and Holder Assembly
High Pressure Pump
Steering Column
Control Unit, fuel injection
Air Flow Sensor
Pump and Nozzle Unit
Joint, drive shaft
Compressor, compressed air system
Propshaft, axle drive
Control Unit, injection system
Fuel Distributor, injection system
Control Unit, ignition system
Warm-up Regulator
Exhaust Gas Flap, engine brake
Delivery Module, urea injection
Slave Cylinder, power steering
Control Unit, idle-speed control
Steering Set
Control Unit, knock sensor
More
Requirements for used parts:
* These instructions are for information purposes only. Each case is considered individually (each spare part undergoes an individual examination by the manufacturer).
Brake Caliper
Alternator
Starter
Drive Shaft
Compressor, air conditioning
Hydraulic Pump, steering system
Steering Gear
Charger, charging system
Injector Nozzle
Injection Pump
Starter Battery
Distributor, ignition
Request form for core part return:
Before sending the part, please fill out the form below, and our customer support team will contact you. Please enter the order number of the new core part.
loader Please, wait...