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Core exchange
When you purchase a spare part marked “core part” you have to pay a core charge in addition to the price of the spare part itself. According to European legislation, the core charge is the amount that the manufacturer requires as a deposit to guarantee the old spare part is returned for remanufacturing. The core charge is refunded when the old spare part is returned. Core charges only apply to items produced in the European Union. The amount of the core charge is determined by the supplier of the spare part. Therefore, the same part provided by different suppliers can have different core charges or may have no core charge at all.
A core charge of £ 27.89 (incl. 20% VAT) is NOT included in the price and will be refunded to the customer when the old part is returned
Simple return procedure
Autodoc GmbH (Retoure - Lager R)
Rhinstraße 132
12681 Berlin
Germany
8 weeks
How does it work?
  • You pay for the new part and the core charge.
  • You receive the new part.
  • You prepare the used part for shipment (drain the fluid from the part, if any (this requirement does not apply to batteries)).
  • You make the request for the return of the used spare part in your personal account at Autodoc.co.uk or in the form below on the page.
  • The used spare part should be placed in the box of the new one, which you received. Enclose the invoice that you received with the letter after placing the order. This will speed up the processing of your request.
  • You have to send the old part in proper condition to the following address:
    Autodoc GmbH (Retoure - Lager R)
    Rhinstraße 132
    12681 Berlin
    Germany
  • We send the used spare part to the manufacturer for the examination.
  • As a rule, processing of your order takes 6-8 weeks from the moment of arrival of the shipped spare part in the warehouse. We inform you of the examination results.
How fast should the used spare part be sent back?
The used spare part should be sent within one year from the date of purchase of the exchange part.
What is the procedure of refunding the сore charge in case of the positive examination result?

We refund you the сore charge in the same way as you made the payment, or by crediting it to your Autodoc.co.uk client's deposit account.

What happens if the examination result is negative?

We are informing you that the сore charge can't be refunded. We will be storing the examined core part for 2 months at our warehouse. The spare part can be returned back to you if you request it (The part will be sent back to you at Autodoc.co.uk expense). After 2 months of storage, the spare part will be disposed of.

What is the return policy?
  • Delivery of a used part is made at the expense of the customer.
  • Even if the order includes the Safe Order option, the customer has to cover the delivery cost of returning the used spare part. If the customer does not provide the manufacturer with an old spare part, the core charge will not be refunded and will be retained by the manufacturer as compensation.
  • If the used spare part has severe damage or cracks in the housing, the core charge will not be refunded.
  • If a used part of a different category is returned, the core charge will not be refunded. For example, if an alternator was purchased but a starter was returned instead.
  • To have the core charge refunded you can send a similar item purchased from another manufacturer. For example, if a BOSCH brake caliper is purchased and a TRW brake caliper is returned.
  • If the new spare part by characteristics (for example, power) does not coincide with the old, you need to check with the manufacturer the possibility of returning such a part. You can do this through the support service [email protected]
What categories contain exchange parts?
Brake Caliper
Alternator
Starter
Drive Shaft
Compressor, air conditioning
Hydraulic Pump, steering system
Steering Gear
Charger, charging system
Injector Nozzle
Injection Pump
Starter Battery
Distributor, ignition
Clutch Disc
Clutch Pressure Plate
EGR Valve
Nozzle and Holder Assembly
High Pressure Pump
Steering Column
Control Unit, fuel injection
Air Flow Sensor
Pump and Nozzle Unit
Joint, drive shaft
Compressor, compressed air system
Propshaft, axle drive
Control Unit, injection system
Fuel Distributor, injection system
Control Unit, ignition system
Warm-up Regulator
Exhaust Gas Flap, engine brake
Delivery Module, urea injection
Slave Cylinder, power steering
Control Unit, idle-speed control
Steering Set
Control Unit, knock sensor
More
Requirements for used parts:
* The instruction is for information purpose only. Each case is considered individually (each spare part undergoes an individual examination by a manufacturer).
Brake Caliper
Alternator
Starter
Drive Shaft
Compressor, air conditioning
Hydraulic Pump, steering system
Steering Gear
Charger, charging system
Injector Nozzle
Injection Pump
Starter Battery
Distributor, ignition
Application Form for Returning the Exchange Part:
Before sending the spare part, please fill out the form below, our customer support will contact you. Please insert the number of your order that contains the exchange part.
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