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When buying the spare parts marked as “exchange part” it is necessary to pay not only the value of the spare part itself but the amount of surcharge as well. According to the European legislation, surcharge is the amount that the manufacturer requires to pay as a guarantee for returning the old spare part for refurbishing and reuse. The refund of the surcharge amount is made upon the return of the used spare part. Surcharges only apply to items which are produced in the European Union. The amount of the surcharge is determined by the supplier of spare parts. Therefore, the same part provided by different suppliers can be offered with a certain surcharge amount or it may have no surcharge at all.
goods for exchange £ 27.54 Pledge (incl. 20% VAT) is NOT included is refunded to the customer by the return of the used part
Simple return procedure
Autodoc GmbH (Retoure - Lager R)
Rhinstraße 132
12681 Berlin
8 weeks
How does it work?
  • You pay for the new part and the surcharge.
  • You receive the new part.
  • You prepare the used part for shipment (drain the fluid from the part, if any (this requirement does not apply to batteries)).
  • You make the request for the return of the used spare part in your personal account at Autodoc.co.uk or in the form below on the page.
  • The used spare part should be placed in the box of the new one, which you received. Enclose the invoice that you received with the letter after placing the order. This will speed up the processing of your request.
  • You have to send the old part in proper condition to the following address:
    Autodoc GmbH (Retoure - Lager R)
    Rhinstraße 132
    12681 Berlin
  • We send the used spare part to the manufacturer for the examination.
  • As a rule, processing of your order takes 6-8 weeks from the moment of arrival of the shipped spare part in the warehouse. We inform you of the examination results.
How fast should the used spare part be sent back?
The used spare part should be sent within one year from the date of purchase of the exchange part.
What is the procedure of refunding the surcharge in case of the positive examination result?

We refund you the surcharge in the same way as you made the payment, or by crediting it to your Autodoc.co.uk client's deposit account.

What happens if the examination result is negative?

We inform you about the refusal of refunding the surcharge. The examined exchange spare part is stored at our warehouse for 2 months. Upon your request, the product can be returned (the return is made at the client's expense). Upon expiry of this period, we dispose of the spare part.

What is the return policy?
  • Delivery of a used part is made at the expense of the customer.
  • Even if the order includes the Safe Order option, return of the used spare part is also carried at the expense of the customer. In case the customer refuses to provide the manufacturer with an old spare part, the surcharge amount is not refundable and is considered by the manufacturer as compensation.
  • If the used spare part has heavy damages, cracks on the body, the surcharge is not refundable.
  • In case of return of a used part of a different category, surcharge is not refundable. For example, a generator was purchased, but a starter was returned instead.
  • In order to receive the surcharge, you can send a similar item purchased from another manufacturer. For example, a brake caliper BOSCH is purchased, and the TRW brake caliper is returned.
  • If the new spare part by characteristics (for example, power) does not coincide with the old, you need to check with the manufacturer the possibility of returning such a part. You can do this through the support service [email protected]
What categories contain exchange parts?
Brake Caliper
Drive Shaft
Compressor, air conditioning
Hydraulic Pump, steering system
Steering Gear
Charger, charging system
Injector Nozzle
Injection Pump
Starter Battery
Distributor, ignition
Clutch Disc
Clutch Pressure Plate
EGR Valve
Nozzle and Holder Assembly
High Pressure Pump
Steering Column
Control Unit, fuel injection
Air Flow Sensor
Pump and Nozzle Unit
Joint, drive shaft
Compressor, compressed air system
Propshaft, axle drive
Control Unit, injection system
Fuel Distributor, injection system
Control Unit, ignition system
Warm-up Regulator
Exhaust Gas Flap, engine brake
Delivery Module, urea injection
Slave Cylinder, power steering
Control Unit, idle-speed control
Steering Set
Control Unit, knock sensor
Requirements for used parts:
* The instruction is for information purpose only. Each case is considered individually (each spare part undergoes an individual examination by a manufacturer).
Brake Caliper
Drive Shaft
Compressor, air conditioning
Hydraulic Pump, steering system
Steering Gear
Charger, charging system
Injector Nozzle
Injection Pump
Starter Battery
Distributor, ignition
Application Form for Returning the Exchange Part:
Before sending the spare part, please fill out the form below, our customer support will contact you. Please insert the number of your order that contains the exchange part.
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Service customers for Great Britain[email protected]Autodoc.co.uk - Hotline and customer service

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