General Terms and Conditions for the AUTODOC Marketplace

This page contains

The General Terms of Use for the AUTODOC Marketplace (see below under Section A), which contain the terms and conditions for the use of the AUTODOC Marketplace,,
The General Terms and Conditions for the Sale of Goods and Services on the AUTODOC Marketplace by AUTODOC (see Section B below), and,
The General Terms and Conditions for the Sale of Goods on the AUTODOC Marketplace by Third-Party Sellers (see Section C below).,

These terms and conditions can be viewed, downloaded and saved as a PDF file at any time here.

Further important information on various aspects (e.g. General Conduct, Illegal Content Moderation) can be found in the AUTODOC Policies and in the AUTODOC Help Center.

A. General Terms of Use for the AUTODOC Marketplace

Version: 30 September 2025

Content

General; Scope of Application
Registration; Customer Account; Termination
AUTODOC Marketplace Services; Ratings
Conclusion of Sales Contracts; Right of Withdrawal
Notice and Action Mechanisms
Measures; Content Moderation; Suspension; Duration and Termination
Internal complaints management system; out-of-court dispute resolution
Indemnification
Liability; Limitation of Liability
Amendments
Alternative Dispute Resolution
Miscellaneous; Final Provisions

1. General; Scope of Application

1.1 AUTODOC SE, Josef-Orlopp-Straße 55, 10365 Berlin, ("AUTODOC") operates an online marketplace under the URL www.autodoc.co.uk, on which commercial third-party sellers ("Third-Party Sellers") and AUTODOC itself offer spare parts, accessories and other products for cars, trucks and motorcycles to customers ("Customer(s)", together with third-party sellers also "User(s)"; customer(s) and AUTODOC also "Parties" or individually "Party") and on which AUTODOC provides additional services ("Services") (together with all relevant websites and (mobile) applications the "AUTODOC Marketplace").

1.2 These General Terms of Use for the AUTODOC Marketplace, including the "AUTODOC Policies" (together also the "Marketplace Terms"), govern the general use of the AUTODOC Marketplace. Depending on the specific use of the AUTODOC Marketplace by the Customer to purchase products or services, the following additional terms and conditions apply:

the General Terms and Conditions for the Sale of Goods and Services on the AUTODOC Marketplace by AUTODOC (see Section B below),
the the General Terms and Conditions for the Sale of Goods on the AUTODOC Marketplace by Third-Party Sellers (see (ver Section C below),
AUTODOC Club - Platform Terms of Use

1.3 The Marketplace Terms constitute the entire agreement and understanding between the Parties with respect to the subject matter hereof and supersede all prior agreements and understandings, oral or written representations between the Parties with respect to the subject matter hereof. Unless expressly provided otherwise in these Marketplace Terms or in the additional terms set out in Section 1.2, the provisions of the additional terms set out in Section 1.2 shall not be affected by the provisions of these Marketplace Terms.

1.4 Conflicting or supplementary general terms and conditions of the Customer shall not apply unless AUTODOC expressly agrees to them.

2. Registration; Customer Account; Termination

2.1 Customers can register for an account in order to manage customer information, such as the delivery address ("Customer Account"). Registration for a Customer Account can be done either as part of the ordering process or independently of an order.

2.2 Only individuals who are at least 18 years old with full legal capacity, legal entities, and partnerships are eligible to register. This requirement also applies to orders. When registering on behalf of a company, the person registering this Customer guarantees that they are authorized to represent the company.

2.3 To register, the Customer must provide personal information (e.g. name and email address) and choose a password. By submitting the completed registration form, the Customer submits an offer to conclude a contract for the registration and use of the Customer Account ("Customer Account Agreement"). Before submitting the registration form, the Customer can check the data entered and correct any errors by navigating back in the browser and making the necessary changes. After completing the registration, AUTODOC will send the Customer a welcome email to complete the registration. With this welcome email, AUTODOC accepts the Customer's offer to conclude the Customer Account Agreement, thereby forming the Customer Account Agreement.

2.4 The Customer must ensure that the information provided by him/her during registration is truthful and complete. If the Customer provides incorrect or incomplete information, AUTODOC is entitled to terminate the Customer Account Agreement in accordance with Section 2.10 and to delete the Customer Account in accordance with Section 6. The Customer shall inform AUTODOC immediately and without being requested to do so of any future changes to the data provided by the Customer during registration.

2.5 The Customer Account may be terminated in accordance with Sections 2.8 to 2.12. The Customer's personal data will then be deleted immediately, unless AUTODOC is legally entitled or obliged to continue to store it. Further details can be found in AUTODOC's Privacy Policy.

2.6 The Customer may not disclose the access data to the Customer Account, in particular the password, to third parties. Should third parties nevertheless gain access to the Customer Account, or should the Customer have other indications of misuse of the Customer Account, the Customer shall inform AUTODOC immediately and change the password.

2.7 There is no entitlement to registration or to the conclusion of a Customer Account Agreement. The Customer is not permitted to register more than once on the AUTODOC Marketplace.

2.8 The Customer Account Agreement is concluded for an indefinite period. The Customer may terminate the Customer Account Agreement at any time without notice.

2.9 AUTODOC may terminate the Customer Account Agreement with a notice period of two weeks provided that any orders placed by the customer prior to the termination date will be processed and fulfilled in accordance with the terms of the agreement, unless otherwise agreed

2.10 The right to terminate without notice for good cause remains unaffected. In particular, AUTODOC may terminate the Customer Account Agreement in accordance with Section 6.2.

2.11 If AUTODOC terminates the Customer Account Agreement, the Customer is not entitled to set up a new account, even under a different name or designation.

2.12 The Customer can terminate the Customer Account Agreement at any time by using the button provided in the app or by sending an email to a [email protected].

3. AUTODOC Marketplace Services; Ratings

3.1 On the AUTODOC Marketplace, products are offered either by AUTODOC and, if a particular product is not offered by AUTODOC, by Third-Party Sellers (together "Offers"). All Offers on the AUTODOC Marketplace are listed by commercial sellers, which means that consumers are entitled to the applicable consumer rights. The products are categorized and can be found using the search tools available on the AUTODOC Marketplace. The order of the products in the search results on the AUTODOC Marketplace is based on the following main parameters: (i) relevance in relation to the search query, and (ii) total price of the Offer (item price plus shipping costs). If the Customer has provided specific details (e.g. brand, model, engine type), only products that are compatible with these details will be displayed in the search results.

3.2 AUTODOC is entitled to change the AUTODOC Marketplace or parts thereof, insofar as these changes are reasonable for the Users, taking into account the legitimate interests of AUTODOC, do not cause any additional costs for Customers and are necessary to adapt the AUTODOC Marketplace to technical developments, changes in the number of users or changes in the behavior and/or expectations of the Users.

3.3 On the AUTODOC Marketplace, Customers may have the opportunity to rate Third-Party Sellers and/or products ("Ratings"). Ratings can be published on the AUTODOC Marketplace. Ratings are only possible in connection with transactions made on the AUTODOC Marketplace. Customers may only create and use Ratings in compliance with these Marketplace Terms, the AUTODOC Policy on Third-Party Seller Ratings and applicable law. In particular, Customers may only provide accurate and truthful information that does not contain unlawful, disparaging, defamatory or threatening content, or content that is not related to the transaction or the criteria of the Rating. Any misuse of the rating system is prohibited. Customers may not force Third-Party Sellers to do, tolerate or refrain from doing anything by threatening to submit or not submit a Rating. Customers and other persons may inform AUTODOC at any time (e.g. via the Notice and Action mechanisms set out in Section 5.1) about Ratings that are suspected of violating these Marketplace Terms, the AUTODOC Policy on Third-Party Seller Ratings and/or applicable law. AUTODOC will immediately investigate such a report and the Rating and take appropriate action. Further information on this procedure and on Ratings in general is available in the AUTODOC Policy on Third-Party Seller Ratings.

4. Conclusion of Sales Contracts; Right of Withdrawal

4.1 The conclusion of a contract for the purchase of a product offered either by AUTODOC or by a Third-Party Seller (AUTODOC and Third-Party Sellers hereinafter collectively referred to as the "Seller") takes place as follows ("Purchase Agreement"):

4.1.1 The presentation of the products on the AUTODOC Marketplace does not constitute a legally binding offer, but only an invitation to submit an offer (invitatio ad offerendum). By submitting an order on the AUTODOC Marketplace by clicking on the clearly marked button in the last step of the ordering process, the Customer submits an offer to purchase the products displayed in the order overview.

4.1.2 To initiate the order process, the Customer must first place the desired goods in the shopping cart by clicking on the corresponding button. Until the clearly marked button is clicked in the last step of the order process, the Customer can cancel or change the order at any time by removing the goods from the shopping cart, changing the number of goods or returning to the product pages to add further goods to the order. If the Customer wishes to cancel the order process completely, they can also simply close the browser window.

4.1.3 In the shopping cart, the Customer can initiate the normal ordering process by clicking on a clearly marked button. The Customer will then be redirected to a page where he/she can log in to his/her Customer Account as an existing Customer or register for a Customer Account. For products offered by AUTODOC, the Customer can also continue the order process as a guest without registering (this may not be possible for orders of products offered by Third-Party Sellers). In the next step, the Customer enters his/her details as well as the delivery and billing address and then selects the payment method. Finally, an overview page opens where the Customer can check all the details. The Customer can use the buttons provided to correct any input errors.

Optionally and depending on availability, the Customer can initiate an express checkout in the shopping cart via integrated payment service providers (availability may be limited to certain Offers and/or Sellers). The express checkout opens a browser window in which the Customer is asked to log in with their account with the respective payment service provider. The Customer's data required for order processing - such as the delivery address and the payment source - are usually transferred automatically and can be adjusted if necessary. The Customer then returns to the normal ordering process on the AUTODOC Marketplace. In the "Address" step, the Customer can check and adjust the data transmitted by the payment service provider and add any missing details. The Customer then selects the desired payment method.

Before the Customer’s offer is finally sent by clicking on the clearly marked button that triggers the order, all the goods in the order are displayed again. The Customer can then change the order again. The Customer should therefore check his/her order carefully before clicking the button.

4.1.4 By clicking on the clearly marked button in the shopping cart view, which triggers the order, the Customer submits an offer to conclude a Purchase Agreement and receives confirmation of receipt of the order by email. This confirmation of receipt email does not constitute acceptance of the order or the Customer's offer. The Purchase Agreement is only concluded with the Seller's shipping confirmation, which is sent in a separate email, or at the latest upon receipt of the goods by the Customer. If the Customer receives an email from the Seller canceling the order or no shipping confirmation within 8 days of the order date, the Customer's order has not been accepted. Depending on who offers the products that are the subject of the respective order on the AUTODOC Marketplace, the Customer concludes one or more Purchase Agreements with AUTODOC and/or the respective Third-Party Seller(s), to which the General Terms and Conditions for the Sale of Goods and Services on the AUTODOC Marketplace by AUTODOC (see below Section B) and/or the General Terms and Conditions for the Sale of Goods on the AUTODOC Marketplace by Third-Party Sellers (see below Section C) and, if applicable, further terms and conditions of the respective Third-Party Seller apply. The concluded Purchase Agreement is not filed by AUTODOC or the respective Third-Party Seller.

4.1.5 The Purchase Agreement only relates to the goods confirmed in the shipping confirmation or sent to the Customer. If the Customer's order contains other goods, these are not the subject of the Purchase Agreement and there is no obligation to deliver these products to the Customer unless this has been expressly agreed with the Customer in writing.

4.1.6 In the case of payment methods that are linked to immediate payment by the Customer (such as PayPal or sofortueberweisung.de, if available), the acceptance of the offer and therefore the conclusion of the Purchase Agreement takes place when the Customer is requested to pay.

4.2 The Customer can print out his/her order data immediately after sending the order. If the Customer wishes to view the order documents again, he/she can contact AUTODOC. AUTODOC will send the Customer a copy of the order data.

4.3 In the case of telephone orders, the Customer's order constitutes an offer to conclude a Purchase Agreement. The acceptance of the order by employees of AUTODOC, who are only receiving agents and do not make any legal declarations for AUTODOC and/or a Third-Party Seller, does not constitute acceptance of the Customer's offer. After receipt of the Customer's order, the Customer will receive a confirmation of receipt by email. The confirmation of receipt email does not constitute acceptance of the Customer's offer. The Purchase Agreement is only concluded with the order confirmation, which is sent in a separate email. If the Customer does not receive a declaration of acceptance within five working days, the Customer's order is not accepted. In all other respects, Sections 4.1.5 and 4.1.6 apply.

4.4 The Sellers reserve the right to withdraw from the Purchase Agreement if the goods from a carefully selected and reliable supplier are not in stock through no fault of the Sellers. In this case, the Sellers undertake to inform the Customer immediately of the unavailability of the goods and the withdrawal from the Purchase Agreement by the Sellers and to reimburse any payments made without delay.

4.5 For returns exercised under the statutory right of withdrawal, the Customer shall bear all direct return shipping costs. AUTODOC is not obliged to arrange pickup for bulky items in such cases, but may assist in arranging pickup upon request, charging the Customer the actual cost incurred.

4.6 If the respective Sellers are prevented from fulfilling a delivery obligation due to the occurrence of unforeseen events or events beyond the Sellers control which affect the Sellers or their suppliers and which the Sellers could not avert even with reasonable care according to the circumstances of the case, e.g. war, natural disasters, strike, lockout, fire damage, epidemics, pandemics or official orders, the delivery period shall be extended by the duration of the hindrance plus a reasonable grace period. In such a case, the Seller undertakes to inform the Customer immediately of the occurrence of such events. If, in these cases, delivery becomes impossible or the hindrance is not only temporary, the Sellers are entitled to withdraw from the Purchase Agreement. If, due to the delay, the Customer finds it unreasonable to accept the delivery or performance, they may withdraw from the Purchase Agreement by promptly sending a written statement to the Sellers.

5. Notice and Action Mechanisms

5.1 AUTODOC provides a procedure that enables Users and other persons to inform AUTODOC of the existence of information on the AUTODOC Marketplace that the User or other person considers to be illegal ("Report"). The reporting person must provide sufficient detail and adequate justification for the Report and, in particular, provide the information described in the reporting procedure regarding the content that they consider to be illegal or in breach of any terms and conditions. AUTODOC is free to forward the Report and the data transmitted with the Report to the User who has posted the content. The identity of the reporting person will only be disclosed if this is absolutely necessary.

5.2 AUTODOC will process all Reports and take decisions in respect of the information to which the Report relates, in a timely, diligent, non-arbitrary and objective manner. If the Report contains the electronic contact details of the reporting person, AUTODOC will immediately send a confirmation of receipt. In this case, AUTODOC will also immediately inform the User concerned about the decision regarding the reported information and the possible legal remedies against this decision. If AUTODOC uses automated means to process the content or to make decisions, AUTODOC will inform the User concerned or the person concerned about the use of such automated means.

6. Measures; Content Moderation; Suspension; Duration and Termination

6.1 AUTODOC uses various procedures and tools to moderate the content of Users on the AUTODOC Marketplace. AUTODOC may take the following measures if there are concrete indications that the actions of a User or the information that the respective User has posted on the AUTODOC Marketplace (including Offers from Third-Party Sellers, Ratings or parts thereof) violate applicable law, the rights of third parties and/or the applicable terms and conditions of AUTODOC:

delay or delete the publication of this information,
issue warnings to the respective User, and
restrict the use of the AUTODOC Marketplace by the respective User, insofar as this restriction limits the effects of the violation or prevents repeated violations by the User.

6.2 AUTODOC may also take the following measures if the violation of legal regulations, the rights of third parties or the applicable terms and conditions of AUTODOC constitutes an important reason for AUTODOC:

temporary or permanent blocking of the respective User,
termination of the contractual relationship with the respective User, and
deletion of the User Account of the respective User.

An important reason for AUTODOC exists if the User does not remedy a serious violation despite a request by AUTODOC within a reasonable period set by AUTODOC or if the user repeatedly commits a serious violation despite a prior warning by AUTODOC or if it is unreasonable for AUTODOC to continue the contractual relationship without the measure for other reasons, taking into account all circumstances of the individual case and weighing the interests of both parties. An important reason for AUTODOC exists in particular if a Third-Party Seller repeatedly posts non-compliant products or a User repeatedly publishes/transmits non-compliant content/information or a User repeatedly violates the applicable terms and conditions of AUTODOC to a more than insignificant extent.

6.3 When selecting the measures, AUTODOC will take into account the legitimate interests of the User concerned, in particular whether the User is not responsible for the infringement. If AUTODOC takes one of the aforementioned measures, AUTODOC will inform the User concerned, stating the reasons, in accordance with the applicable law and inform him/her of the legal remedies to which they are entitled.

6.4 In the event that a User frequently and obviously takes actions on the AUTODOC Marketplace or posts information or content on the AUTODOC Marketplace that violates legal regulations, third-party rights or the applicable terms and conditions of AUTODOC (e.g. frequently offers products that do not comply with the UK General Product Safety Regulations 2005 (as amended)), AUTODOC will block this User from the AUTODOC Marketplace after prior warning ("Suspension"). When deciding on Suspensions, AUTODOC will examine promptly, carefully and objectively in each individual case whether the User concerned has carried out the aforementioned actions or posted the aforementioned content, taking into account all relevant facts and circumstances apparent from the information available to AUTODOC. These circumstances include at least (i) the absolute number of manifestly illegal acts or content posted or transmitted on the AUTODOC Marketplace within a given period; (ii) (if applicable) their ratio to the total number of content posted during that period; (iii) the seriousness of the cases, including the nature of the unlawful act or content, and its consequences; and (iv) the intentions of the User, if such intentions can be ascertained. The suspension shall apply for a reasonable period, depending in particular on the circumstances mentioned above (e.g. initially up to three days and then 14 days or longer in the case of further infringements - or immediately in the case of particularly serious infringements).

6.5 If AUTODOC takes one of the measures described in this Section 6, in particular in the event of a restriction, Suspension or termination, the User concerned has the right and the opportunity to clarify the facts on which these measures are based within the framework of the Internal Complaint-handling System (Section 7.1).

7. Internal complaints management system; out-of-court dispute resolution

7.1 AUTODOC provides an internal complaint-handling system which offers Users the opportunity to appeal against AUTODOC's decisions on (i) the removal of reported information or the blocking or restriction of access to it, (ii) the full or partial Suspension or termination of the provision of the AUTODOC Marketplace to the User concerned, and (iii) the Suspension or termination of the User Account of the User concerned ("Internal Complaint-Handling System"). Complaints against such decisions are only possible within six months from the date on which the User was informed of the decision by AUTODOC. In addition, Third-Party Sellers have the possibility to submit complaints via the Internal Complaint-Handling System about the following problems concerning the Third-Party Sellers: (i) alleged non-compliance with the legal provisions applicable to the AUTODOC Marketplace, (ii) technical problems directly related to the provision of the AUTODOC Marketplace, and (iii) actions or conduct of AUTODOC directly related to the provision of the AUTODOC Marketplace.

AUTODOC processes complaints submitted via the Internal Complaint-Handling System in a timely, non-discriminatory, diligent and non-arbitrary manner. If a complaint contains sufficient grounds to believe that the decision not to investigate a Report is unfounded or that the information to which the complaint relates is neither illegal nor in breach of AUTODOC's applicable terms and conditions or other applicable provisions, or if it contains information indicating that the behavior of the complaining User does not justify suspension or termination of the AUTODOC Marketplace or termination of the respective User Account, AUTODOC will immediately reverse the respective decision. After processing the complaint, AUTODOC will immediately inform the User of the result of the procedure and give reasons for the decision. In the reasoned decision, AUTODOC will also refer to the possibility of Out-of-Court Dispute Settlement (as described in Section 7.2) and other available legal remedies. AUTODOC shall ensure that complaints submitted on behalf of Users by bodies, organizations or associations qualified under Regulation (EU) 2022/2065 or applicable UK legislation are dealt with and resolved as a matter of priority and without undue delay. AUTODOC regularly reviews the Internal Complaint-Handling System and records the effectiveness of the Internal Complaint-Handling System in a report available on the AUTODOC Marketplace.

Complaints under the Internal Complaint-Handling System may be submitted via the AUTODOC Help Center, which serves as the primary point of contact for such complaints.

AUTODOC will suspend the processing of reports and complaints for a reasonable period after prior warning if a User frequently submits obviously unfounded reports or complaints. The procedure and information pursuant to Section 6.4 shall apply accordingly to such frequently obviously unfounded Reports and complaints.

7.2 Users who are affected by decisions within the meaning of Section 7.1 have the right to choose an out-of-court dispute settlement body certified for this purpose in accordance with Art. 21 para. 3 of Regulation (EU) 2022/2065 or any UK authority authorized by applicable laws ("Certified Out-of-Court Dispute Settlement Body") to resolve disputes in connection with these decisions and with complaints that have not been resolved through the Internal Complaint-Handling System. AUTODOC will cooperate in good faith with the selected Certified Out-of-Court Dispute Settlement Body to resolve the dispute. AUTODOC may refuse to involve such a Certified Out-of-Court Dispute Settlement Body if a dispute about the same information and the same grounds for the alleged illegality of the content or its alleged incompatibility with the terms of use has already been resolved or if the dispute could not be resolved through the Internal Complaint-Handling System because the User did not submit the complaint within the six-month period. The Certified Out-of-Court Dispute Settlement Body is not authorized to impose a binding settlement of the dispute. Users may also bring a claim for breach of contract where their content is taken down or they are suspended or banned in breach of the General Terms of Use for the AUTODOC Marketplace.

8. Indemnification

The User shall indemnify AUTODOC against all claims asserted by third parties (including supervisory authorities) against AUTODOC on the grounds that the content, action or other use of the AUTODOC Marketplace by the User violates applicable law or infringes the rights of third parties. The User shall bear the necessary costs of legal defense incurred by AUTODOC, including all legal fees and court costs (in the amount prescribed by law or, if there are no mandatory provisions, in a reasonable amount). This does not apply if and insofar as the User is not responsible for the infringement.

9. Liability; Limitation of Liability

9.1 Consumers have certain rights under the law; nothing in these General Terms of Use for the AUTODOC Marketplace shall limit those rights. In addition, there are certain matters for which AUTODOC is not permitted to limit or exclude. For example, damages caused by AUTODOC’s negligence, or AUTODOC’S liability for fraud or fraudulent misrepresentation.

9.2 Subject always to Clause 9.1, AUTODOC shall not be liable for:

9.2.1 any losses that were not foreseeable to you and AUTODOC and its representatives when the contract between us was made;
9.2.2 losses caused by delays or failures in the provision of the AUTODOC Marketplace or for technical malfunctions of the AUTODOC Marketplace that are due to reasons, events, or other circumstances beyond the control of AUTODOC and its representatives and for which AUTODOC and its representatives are therefore not responsible;
9.2.3 any loss of data if this loss could have been avoided by appropriate data security and backup measures on the part of the User.
9.2.4 Insofar as AUTODOC's liability is excluded or limited, this also applies to the personal liability of its legal representatives, employees and any agent acting on AUTODOC’s behalf.

10. Amendments

AUTODOC may at any time propose an amendment to these Marketplace Terms in text form (e.g. by email) with a notice period of at least 30 days prior to the proposed effective date. The proposed amendment will only become effective if the User agrees to the amendment as follows: (i) If the proposed amendment is material, AUTODOC will request the User's express consent to the amendment. (ii) If the proposed amendment is not material, the User's consent shall be deemed granted unless the User objects to the amendment in text form (e.g., by email) prior to the proposed effective date. In the case of such amendments, AUTODOC shall inform the User, together with the notification proposing the change, of the User's right to object to the change, the deadline for doing so, the consequences of failing to meet the deadline, and the User's right to terminate the contract (see also Section 2.8).

Material amendments are those that would significantly alter the balance of the services and obligations established to date to the detriment of the Customer or that are equivalent to the conclusion of a new contract (e.g. changes to the provisions on the nature and general scope of the AUTODOC Marketplace or regarding the term and termination). Changes that are necessary due to a change in the law, a legally binding judgment or an interim injunction do not constitute material amendments.

11. Alternative Dispute Resolution

AUTODOC is not willing or obliged to participate in alternative dispute resolution proceedings before an Alternative Dispute Resolution entity.

12. Miscellaneous; Final Provisions

12.1 AUTODOC may use the services of affiliated companies and cooperation partners for the purpose of providing the AUTODOC Marketplace, the fulfillment of obligations and the exercise of rights arising in this context.

12.2 Users may only offset undisputed or legally established claims.

12.3 For consumers residing in the UK, the mandatory provisions of the consumer protection law of the country in which the consumer resides shall apply. For consumers, the place of jurisdiction is their place of residence. AUTODOC may only take legal action against consumers before the courts at the consumer's place of residence.

12.4 If the User is a merchant, a legal entity under public law or a special fund under public law, Berlin (Germany) shall be the exclusive place of jurisdiction for all disputes arising from or in connection with these Marketplace Terms or the Customer Account Agreement. The same applies if the User moves his/her place of residence abroad after conclusion of the contract or has no general place of jurisdiction in the UK, Germany or in another EU Member State.

12.5 Should any provision of these Marketplace Terms be or become invalid or unenforceable, in whole or in part, this shall not affect the validity of the remaining provisions. The invalid or unenforceable provisions shall be replaced by the applicable statutory law. If no such statutory law is available in the specific case or if it leads to an unreasonable result, the Parties shall enter into negotiations to replace the unenforceable or invalid provision with a valid provision that closely reflects the economic intent of the unenforceable or invalid provision.

12.6 The Customer confirms that it will comply at all times with all relevant export control laws and related trade regulations which may be applicable to the transaction. If the Customer re-sells or otherwise transfers the contractual goods delivered by AUTODOC to a third person, the Customer agrees to abide by the applicable foreign export control laws and trade regulations. The Customers agrees to adhere to existing embargoes and restrictions, in particular based on customs legislation, as well as international regulations and/or policy measures related to international trade. In this context the Customer further agrees that the contractual goods are not intended to be exported or otherwise delivered to the sanctioned regions and/or sanctioned Parties. The Customer confirms that neither itself, nor any of its affiliated companies and/or its or their legal representatives and/or shareholder is/are listed according to an applicable sanctions list based on applicable foreign trade laws.

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B. General Terms and Conditions for the Sale of Goods and Services on the AUTODOC Marketplace by AUTODOC

Version: 30 September 2025

Content

Contracting Parties, Scope of Application
Shipping and delivery
Right of Withdrawal
Receipt of Goods and Transport Damage
Core parts
Prices and payment methods
Arrears and right of retention
Retention of title
Statutory rights
Checking the accuracy of fit
Manufacturer's guarantee
Liability of AUTODOC for Damages
Alternative Dispute Resolution
Final provisions

1. Contracting Parties, Scope of Application

1.1 The contracting party for the sale of goods on the AUTODOC Marketplace, which are marked as "sold by AUTODOC", is Autodoc SE, Josef-Orlopp-Straße 55, 10365 Berlin, Germany ("AUTODOC").

1.2 These General Terms and Conditions for the Sale of Goods on the AUTODOC Marketplace by AUTODOC ("AUTODOC Terms of Sale") apply to all purchases of goods and services from AUTODOC on the AUTODOC Marketplace by the Customer. The customer can be either a consumer or a business customer ("Customer"). Consumers are natural persons who conclude contracts for a purpose that cannot be attributed to their commercial or professional activity. Business customers are natural or legal persons or partnerships with legal capacity who, when concluding the contract, are acting in the exercise of their commercial or independent professional activity.

1.3 These AUTODOC Terms of Sale exclusively govern the contractual relationship between the Customer and AUTODOC in relation to the purchases. Conflicting or supplementary general terms and conditions of the Customer shall not apply unless AUTODOC expressly agrees to them.

1.4 These AUTODOC Terms of Sale can be viewed, downloaded and saved as a PDF file at any time here.

2. Shipping and delivery

2.1 Shipping costs
The current shipping costs apply, which can be viewed here.

2.2 Import declaration and payment of import VAT, excise duties, and customs duties for deliveries to countries outside the European Union:
For deliveries to the United Kingdom, Switzerland and Norway, AUTODOC is responsible for registering the import and paying the import VAT, excise duties and customs duties, insofar as this is required by law (Incoterm DDP). If the delivery address is located in another territory that does not belong to the European Union for VAT or customs purposes, the recipient of the goods is generally responsible for registering the import and paying the import VAT, excise duties and customs duties in the country of destination, insofar as this is required by law (Incoterm DAP).

2.3 Delivery times

2.3.1 Available
Items with this availability status will be shipped within 1-2 business days (Monday to Friday, except on national holidays in Germany) after receipt of payment.

2.3.2 Currently not in stock
The item cannot be ordered ifit is out of stock or has been discontinued. In such cases, the customer can order a similar item from another manufacturer.

2.3.3 Delivery time depends on the availability of the goods. Please check the status on the respective product page.

Deliveries are not made on public holidays.

2.4 Additional option "Safe Order"
The “Safe Order” option is an additional paid guarantee offered by AUTODOC and does not affect the Customer’s statutory right of withdrawal. Where available, Customers may purchase the “Safe Order” option during the final step of the ordering process for a fee shown in the current valid price list. This option allows the Customer to return goods free of charge within 200 days from the date of delivery without giving a reason. The prerequisite for this option is that the product is in its original condition and has neither been damaged nor installed Returns made under the “Safe Order” option will be processed in accordance with the same procedure as set out in the statutory right of withdrawal policy. The statutory right of withdrawal remains unchanged.

Outside the statutory 14-day withdrawal period, AUTODOC will only accept returns if the Customer has purchased the Safe Order option, subject to its conditions, or where required by law for defective goods.

PREREQUISITE FOR RETURNS WITH THE "SAFE ORDER" OPTION:

The Customer must arrange the return in the Customer Account on the AUTODOC Marketplace or contact AUTODOC support.
Returns must be made from the country of delivery according to the original delivery address; returns from third countries are excluded.
The goods must not have been used, damaged or assembled.

The "Safe Order" option is only valid for one return per order and only for Purchase Agreements concluded with AUTODOC (not with Third-Party Sellers on the AUTODOC Marketplace).

Once AUTODOC has received the goods back from the Customer, they will be carefully inspected. If the goods meet the above criteria, AUTODOC will either refund the money or replace the goods with another product - depending on the Customer's preference.

Important note:
The "Safe Order" option is not available for bulky goods, old replacement items (see Section 5) and tires. In addition, the “Safe Order” conditions do not apply to products in other orders for which this option has not been selected.

3. Right of Withdrawal

3.1 Customers who are consumers are entitled to a right of withdrawal in accordance with the withdrawal policy, which can be found here.

3.2 If the Customers exercise their right of withdrawal, they must return the goods to AUTODOC no later than fourteen (14) days from the day on which they notified AUTODOC of the withdrawal, in exchange for a refund of the purchase price. The deadline is met if the Customer sends the goods before the expiration of the fourteen-day period. AUTODOC may demand proof of dispatch to AUTODOC. The goods must always be returned from the country to which AUTODOC sent the product.

4. Receipt of Goods and Transport Damage

4.1 AUTODOC uses parcel delivery services, among others, to ship the orders. If a delivery of goods arrives damaged, AUTODOC asks the Customer to do the following: If possible, the Customer should immediately inform the parcel service employee about the damaged goods and document the degree and extent of the damage. The Customer's statutory rights are not restricted or affected by this provision.

4.2 The Customer may refuse to accept damaged goods. In the event of delivery of damaged goods, the Customer should contact AUTODOC via the AUTODOC Help Center or contact the customer service of the AUTODOC returns portal. This will help AUTODOC to enforce AUTODOC's claims against the parcel delivery service and at the same time improve AUTODOC's service to the Customer.

5. Core parts

5.1 Core parts are goods on which a deposit (core charge) has been imposed in the ordering information (e.g. alternators), which the Customer must pay in addition to the purchase price. After receiving a core part, the Customer must return the defective, complete old part from the Customer's vehicle to AUTODOC and provide AUTODOC with their bank details so that the deposit value paid can be refunded to the Customer. The old parts must be sent to AUTODOC at the Customer's expense.

5.2 Customers must ensure that the brake callipers, servo pumps and other power steering parts have been completely emptied of fluid. The old parts must be in a condition suitable for reconditioning. The old parts must be able to be remanufactured and must not have any cracks or fractures.

5.3 If old parts are returned with cracks in their casings/housings or drive shafts or differences in current ratings (amperage)/performance, the deposit cannot be reimbursed.

5.4 Examples of core parts are:

servo pumps
steering gearboxes
starters
alternators
brake callipers
drive shafts
fuel injectors
high-pressure pumps
batteries

6. Prices and payment methods

6.1 AUTODOC offers the Customer various payment methods for the payment of the purchased goods. All available payment methods can be found here.

6.2 Only certain payment methods may be available for the purchase of products from certain Third-Party Sellers. Only one payment method can be used for each order. This is also the case if an order contains several products from different Third-Party Sellers and AUTODOC and therefore several Purchase Agreements (i.e. with each individual seller) are concluded. Accordingly, fewer payment methods may be available for an order containing products from different Sellers than for an order that includes products from only one Seller, for which more payment methods may be offered (e.g. only from AUTODOC).

6.3 All prices on the AUTODOC Marketplace are stated in GBP and include statutory VAT. All prices are ex warehouse and include packaging costs, but do not include shipping costs or, where applicable, cash on delivery charges.

6.4 The price of the goods is valid at the time of the order and is listed in the order confirmation that the Customer receives by email immediately after placing the order. If items are saved in the shopping cart, their total price is updated to the current daily price during the ordering process.

6.5 In the case of Purchase Agreements between the Customer and AUTODOC, the total amount to be paid, including shipping costs, is due immediately. The Customer agrees to receive invoices only in electronic form.

7. Arrears and right of retention

7.1 If the Customer is in arrears with a payment, AUTODOC reserves the right to charge the Customer reminder fees for necessary reminders, unless the Customer proves to AUTODOC that AUTODOC has not incurred any costs for the reminders or that the costs are significantly lower than the asserted reminder fees. The reminder fees amount to GBP 1 per reminder. The first reminder, if required under applicable law, shall be sent free of charge. Any subsequent reminders may incur the stated fee.

7.2 In addition, AUTODOC is entitled to charge interest at the statutory rate in the event of late payment.

7.3 The assertion of further damage caused by arrears shall not be excluded by the assertion of reminder fees or interest claims.

7.4 The Customer may only offset claims to which AUTODOC is entitled or assert a right of retention if the Customer's counterclaim is undisputed, has been confirmed by a court or other competent authority, or arises from the same contract as the claim in question.

8. Retention of title

8.1 To secure AUTODOC's right to payment, , AUTODOC reserves title to ownership of all delivery items until the purchase price has been paid in full.

8.2 The Customer is obliged to handle the goods subject to retention of title with care.

8.3 The goods subject to retention of title may neither be pledged to third parties nor assigned as security before full payment of the secured claims. The Customer must inform AUTODOC immediately in writing if and insofar as third parties seize the goods belonging to AUTODOC.

8.4 If the Customer is a business customer, the following also applies:

8.4.1 AUTODOC retains title to all delivered goods until all present and future claims of AUTODOC arising from the Purchase Agreement and an ongoing business relationship with the Customer have been settled in full ("Secured Claims"). The risk of accidental loss or deterioration remains with AUTODOC until delivery to the Customer’s place of business, in accordance with the consumer risk-transfer rule.

8.4.2 If the realisable value of AUTODOC's securities exceeds the Secured Claims by more than 10%, AUTODOC is obliged to release the securities at the Customer's request. AUTODOC shall be responsible for selecting the securities to be released.

8.4.3 The processing or alteration of the delivered goods by the Customer shall always be carried out on behalf of AUTODOC. If the delivered goods are processed together with other items not owned by AUTODOC, AUTODOC shall acquire co-ownership of the new item in proportion to the value of the delivered goods (final invoice amount including VAT) relative to the value of the other processed items at the time of processing. The same provisions that apply to goods delivered under retention of title shall also apply to the item resulting from such processing.

8.4.4 If the delivered goods are inseparably mixed with other items not belonging to AUTODOC, AUTODOC shall acquire co-ownership of the new item in the ratio of the value of the delivered goods (final invoice amount including VAT) to the other mixed items at the time of mixing. If the mixing takes place in such a way that the customer's item is to be regarded as the main item, it shall be deemed agreed that the Customer transfers proportional co-ownership to AUTODOC. In this case, the Customer shall hold the resulting sole ownership or co-ownership for AUTODOC.

9. STATUTORY RIGHTS

9.1 Consumer customers benefit from certain statutory protections including that goods sold are of satisfactory quality, fit for purpose, and match their description. The following provisions shall apply in the event of non-conformity of the goods, including for material defects.

9.2 In relation to business customers, warranty rights for new goods expire within one year of the transfer of risk. Liability for defects in used goods is excluded. This does not apply in cases of negligence.

9.3 If a Customer claims installation and/or dismantling costs for the replacement of a part newly supplied by AUTODOC in a garage within the scope of liability for material defects, the Customer is requested to submit the original receipts to AUTODOC, as the garage services will be reimbursed by AUTODOC if the statutory claim is accepted. The Customer is asked to ensure that the invoice only includes work that is directly related to remedying the defect (i.e. no third-party services on the invoice). Furthermore, the labor costs should include a breakdown of the hours worked.

9.4 Purely for the purposes of clarity, AUTODOC would like to point out that the following circumstances do not justify or constitute material defects if they are the cause of the defect:

natural wear and tear,
improper use,
inadequate or incorrect care of the goods,
unsuitable or improper use,
incorrect installation, in particular if the part ordered is clearly not the right one,
failure to observe instructions for use,
incorrect treatment/handling.

10. Checking the accuracy of fit

AUTODOC points out that, despite all due care, incorrect deliveries may occur in individual cases. Before installing a purchased part, the Customer is therefore advised to visually inspect it by comparing it with the original part being replaced to ensure that the part ordered is actually suitable for the Customer's car (e.g. whether drill-holes and connections match). If the purchased part differs visibly in its dimensions, shape or material/s from the original part being replaced, the Customer is requested to contact AUTODOC to clarify any further questions before the purchased part is installed, adapted or modified (e.g. painted). The Customer's statutory rights are not affected by this provision.

11. Manufacturer's guarantee

If there is a separate manufacturer’s guarantee that Customers may invoke in addition to the statutory rights that the Customer benefits from, this will be indicated in the respective product description. This guarantee only applies to the respective product and the Customer's claims are based on the respective guarantee conditions of the manufacturer and apply exclusively to the manufacturer.

12. Liability of AUTODOC for Damages

The provisions of Section 9 of the Marketplace Terms apply accordingly to these AUTODOC Terms of Sale.

13. Alternative Dispute Resolution

The information from Section 11 of the Marketplace Terms applies accordingly to these AUTODOC Terms of Sale.

14. Final provisions

The provisions of Section 12 of the Marketplace Terms apply accordingly to these AUTODOC Terms of Sale.

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C. General Terms and Conditions for the Sale of Goods on the AUTODOC Marketplace by Third-Party Sellers

Version: 30 September 2025

Content

Contracting Parties, Scope of Application
Shipping and Delivery
Right of Withdrawal
Receipt of Goods and Transport Damage
Prices and Payment Methods
Statutory rights
Checking the accuracy of fit
Manufacturer guarantee
Liability; Limitation of Liability
Alternative Dispute Resolution
Final provisions

1. Contracting Parties, Scope of Application

These General Terms and Conditions for the Sale of Goods on the AUTODOC Marketplace by Third-Party Sellers ("Third-Party Sellers Terms of Sale") apply to all purchases of goods from Third-Party Sellers on the AUTODOC Marketplace by Customers. Third-Party Sellers are required to provide certain information to you, such as their name, address and VAT number. More detailed information about the respective Third-Party Seller can be found in the offer and on the seller page, which can be accessed by clicking on the name of the Third-Party Seller in the offer. The Customer can be either a consumer or a business customer ("Customer"). Consumers are natural persons acting for purposes that are wholly or mainly outside of that person’s trade, business, craft, or profession. Business customers are natural or legal persons or partnerships with legal capacity who, when concluding the contract, are acting in the exercise of their commercial or independent professional activity.

1.2 These Third-Party Seller Terms of Sale exclusively govern the Purchase Agreement between the Customer and the respective Third-Party Seller. In addition, further seller-specific terms and conditions may apply, which can be found on the seller page of the respective Third-Party Seller offering the relevant products ("Additional Third-Party Terms and Conditions"). The respective Third-Party Seller is also required to comply with these Third-Party Sellers Terms of Sale and any applicable Additional Third-Party Terms and Conditions. While AUTODOC facilitates the purchase, including sending order confirmations, shipment information, and assisting Customers in exercising their rights (such as withdrawal or returns), AUTODOC is not a party to the Purchase Agreement. This means that whilst Customers purchase products from a Third-Party Seller and AUTODOC facilitates the purchase, it is the Third-Party Seller that is responsible to Customers for complying with its obligations under the Third-Party Sellers Terms of Sale and any applicable Additional Third-Party Terms and Conditions. AUTODOC is not a party to the Third-Party Sellers Terms of Sale and any applicable Additional Third-Party Terms and Conditions.

1.3 In the event of any conflict or inconsistency between these Third-Party Sellers Terms of Sale and the Additional Third-Party Terms and Conditions, these Third-Party Sellers Terms of Sale shall always prevail. General terms and conditions of the Customer that contradict or supplement the Third-Party Terms of Sale or the Additional Third-Party Terms and Conditions shall not apply unless the Third-Party Seller has expressly agreed to them.

1.4 These Third-Party Terms of Sale can be viewed, downloaded and saved as a PDF file at any time here.

2. Shipping and Delivery

2.1 Products offered by third-party sellers on the AUTODOC Marketplace can in principle be ordered from anywhere in the world, in particular from any EU Member State. However, products offered by Third-Party Sellers can only be delivered to delivery addresses within the UK (excluding the territories of Gibraltar, Guernsey and Jersey).

2.2 The shipping costs for standard shipping methods are included in the displayed product purchase price. However, additional shipping costs may apply for special shipping methods (e.g. bulky goods or express deliveries). These are clearly displayed during the ordering process and on the seller's page. All prices stated include statutory VAT (where applicable).

2.3 The delivery time depends on the availability of the goods. Please note the status on the respective product page.

3. Right of Withdrawal

Customers who are consumers are entitled to a right of withdrawal in accordance with the withdrawal policy to be found on the seller page under "Right of Withdrawal". If the Third-Party Seller also offers an additional contractual right of return that goes beyond the consumer's statutory right of withdrawal, the conditions will also be published on the seller page.

4. Receipt of Goods and Transport Damage

4.1 Third-Party Sellers use parcel delivery services, among others, to ship the orders. If a delivery of goods arrives damaged, the third-party sellers ask the Customer to do the following: If possible, the Customer should immediately inform the parcel service employee of the damaged goods and document the degree and extent of the damage. The Customer's statutory rights are not restricted or affected by this provision.

4.2 The Customer may refuse to accept damaged goods. In the event of delivery of damaged goods, the Customer should contact the Third-Party Seller via the contact options listed on the seller page. This will help the Third-Party Seller to enforce its claims against the parcel delivery service and at the same time improve Third-Party Seller's service to the Customer.

5. Prices and Payment Methods

5.1 On the AUTODOC Marketplace there are various payment methods for paying for the purchased goods, depending on the Seller. The specific payment methods can be viewed on the respective product page and here.

5.2 Only certain payment methods may be available for the purchase of products from certain Third-Party Sellers. Only one payment method can be used for each order. This is also the case if an order contains several products from different Sellers and therefore several Purchase Agreements (i.e. with each individual Seller) are concluded. Accordingly, fewer payment methods may be available for an order containing products from different Sellers than for an order that includes products from only one Seller, for which more payment methods may be offered.

5.3 All prices on the AUTODOC Marketplace are stated in GBP and include statutory VAT. All prices for Third-Party Seller products are ex warehouse and include packaging and shipping.

5.4 The price of the goods is valid at the time of the order and is listed in the order confirmation that the Customer receives by email immediately after placing the order. If items are saved in the shopping cart, their total price is updated to the current daily price during the order process.

5.5 In the case of Purchase Agreements between the customer and Third-Party Sellers, the total amount to be paid, including shipping costs, is due immediately. The Customer agrees to receive invoices only in electronic form.

5.6 The payment methods available for the offer of a Third-Party Seller are specified in the Offer. Further general information on the payment options on the AUTODOC Marketplace can be found here.

5.7 For secure payment, the necessary identification documents, information about the Customer's account/credit card and a comparison of the delivery address may be requested in individual cases. This is solely for the security of the Customer, whereby the data is transmitted via a secure connection and is not passed on to third parties. The processing time of an order may be extended in this case. If the required information is not provided, the order will be cancelled, and the costs will be refunded to the same payment method chosen by the customer when placing the order. In this case, the goods will not be dispatched and the offer made by the Customer will be deemed to have been rejected.

6. STATUTORY RIGHTS

6.1 Third-Party Sellers are responsible for upholding the statutory rights that their customers benefit from, including that goods sold are of satisfactory quality, fit for purpose, and match their description. The following provisions shall apply in the event of non-conformity of the goods sold by Third-Party Sellers, including for material defects. In relation to business customers, warranty rights for new goods expire within one year of the transfer of risk. Liability for defects in used goods is excluded. This does not apply in cases of negligence.

6.2 If a Customer claims installation and/or dismantling costs for the replacement of a part newly supplied by a Third-Party Seller in a garage within the scope of liability for material defects, the Customer is requested to submit the original receipts to the Third-Party Seller, as the garage services will be reimbursed by the Third-Party Seller if the statutory claim is accepted. The Customer is asked to ensure that the invoice only includes work that is directly related to remedying the defect (i.e. no third-party services on the invoice). Furthermore, the labor costs should include a breakdown of the hours worked.

6.3 Purely for the purposes of clarity, the Third-Party Seller points out that the following circumstances do not justify material defects if they are the cause of the defect:

natural wear and tear,
improper use,
inadequate or incorrect care of the goods,
unsuitable or improper use,
incorrect installation, in particular if the part ordered is clearly not the right one,
failure to observer instructions for use,
incorrect treatment/handling.

7. Checking the accuracy of fit

The Third-Party Seller points out that, despite all due care, incorrect deliveries may occur in individual cases. Before installing a purchased part, the Customer is therefore advised to visually inspect it by comparing it with the original part being replaced to ensure that the part ordered is actually suitable for the Customer's car (e.g. whether drill-holes and connections match). If the purchased part differs visibly in its dimensions, shape or material/s from the original part being replaced, the Customer is requested to contact the Third-Party Seller to clarify any further questions before the purchased part is installed, adapted or modified (e.g. painted). The Customer's statutory rights are not affected by this provision.

8. Manufacturer guarantee

9. Liability; Limitation of Liability

9.1 The Third-Party Seller shall be liable without limitation in accordance with statutory provisions for damages arising from death or personal injury caused by the Third-Party Seller’s negligence, or for fraud or fraudulent misrepresentation, or for any other liability which cannot be limited under applicable law.

9.2 Subject always to Clause 9.1, the Third-Party Seller will not be liable for any losses that were not foreseeable to you and the Third-Party Seller when the contract between you was made.

9.3 Third-Party Sellers are responsible for making sure that each product that they offer for sale is safe, of satisfactory quality, fit for purpose and corresponds with its description, and Third-Party Sellers are responsible for complying with any refund, repair, replacement or cancellation rights that you have under law or under these Third-Party Sellers Terms of Sale.

9.4 Insofar as the Third-Party Seller's liability is excluded or limited, this also applies to the personal liability of its legal representatives, employees and any agent acting on the Third-Party Seller’s behalf.

9.5 The Customer acknowledges that the Third-Party Sellers Terms of Sale and any applicable Additional Third-Party Terms and Conditions are between the Customer and the applicable Third-Party Seller and that AUTODOC will not be liable in respect of any of the Third-Party Seller’s obligations in these Third-Party Sellers Terms of Sale, including if any product offered or sold by a Third-Party Seller does not comply with the Third-Party Sellers Terms of Sale or applicable law.

10. Alternative Dispute Resolution

Whether the respective Third-Party Seller is willing or obliged to participate in alternative dispute resolution proceedings before an Alternative Dispute Resolution entity can be found on the seller page of the respective Third-Party Seller.

11. Final provisions

11.1 These Third-Party Sellers Terms of Sale apply in the version valid at the time of the order.

11.2 The legal invalidity of individual provisions shall not affect the binding nature of the remaining clauses.